Payment, Shipping & Returns
PAYMENT
Pay online with Credit/Debit Cards. Secure payments processed by Sagepay (Protx)
Pay by Phone with Credit/Debit card. Place order as normal and follow instructions at the end of checkout.
(Phone payments Mon-Fri 9am-5.30pm, Sat 9am-4.30pm)
SHIPPING
All our shipping costs are based on Delivery to the UK (with exceptions below) and is £6.95 per order.
Postcode surcharges apply to certain areas as below, please contact us first before ordering
£10 surcharge for IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, PA21 to PA38, PH4 to PH41, PH49 to PH50, HS1 to HS9
IV41 to IV49, IV51, IV55 & IV56, KA27 & KA28, all KW, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, and all ZE codes
£10 surcharge for Northern Ireland.
£13 surcharge for Jersey and Guernsey
We are unable to ship overseas unless postcode is listed above
Whilst we keep our stock prices as low as possible delivery rates are dictated by carriers who set the charges. We try to get the best possible rates and will continue to update our rates on a regular basis. Orders are usually despatched within 2 - 3 days
Bars with * are made to order and may take up to 3 - 6 weeks delivery
PCT Swan Neck (not detachable) towbars my take between three and six weeks for delivery as these are made to order.
Tow bar fitting service.
Towbar fitting services are supplied by National Vehicle Solutions they offer a two year guarantee for work carried out, Towbars UK hold no responsibility for any towbar fitting. NVS can be contacted on 0844 8461707 or visit nationalvehiclesolutions.com
RETURNS
We have a "no quibble" returns policy provided the goods are returned to us within 7 days in the condition that they were supplied.
A return surcharge of up to 50% may be deducted from any items returned to us that we are unable to resell as new eg incomplete or damaged goods.
PCT tow bars with * are made to order and are subject to a 20% surcharge if returned) within 7 days from the date of receipt, any payment made for the goods in question will be refunded in full excluding any delivery charges.
Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.
For further information go to http://www.dti.gov.uk/
Towbars UK Is part of Tools UK and Winches UK
