Payment, Shipping & Returns

We do our best to ensure that orders are dispatched within 2 – 3 working days, in the event that you have not had your delivery within five working days please contact us.

 

Towbars UK are not responsible for late deliveries by the carrier once your parcel has been dispatched.

 

Any parcels that are delivered damaged or split boxes MUST be signed for as damaged or refuse your delivery, Towbars UK are not responsible for missing items and are unable to replace or refund any items that have been signed for as received in good condition.

 

Shipping costs are:

£5 UK mainland  (area surcharge may apply) Based on Delivery to the UK with exceptions shown below

We are unable to ship overseas unless postcode is listed below.

£27 for Jersey, Guernsey and Isle of man depending on size and weight of towbar, you may be contacted after order placed and notified.

£20 for Northern Ireland

£16 For Isle Of Wight

£16 Scotland postcode surcharge: HS, IV, KA27-28, KW, PA20 To PA49, PA60 To PA78, PH4 To PH50, HS, TR21-25, ZE

Whilst we keep our stock prices as low as possible delivery rates are dictated by carriers who set the charges. We try to get the best possible rates and will continue to update our rates on a regular basis.

PAYMENT

Pay online with Credit/Debit Cards. Secure payments processed via Sagepay

Towbars UK do not hold or store any of your card details, we do not share any other details with other companies.

RETURNS

Returns are accepted provided the goods are returned to us within 14 days in the condition that they were supplied. 

A minimum 25% surcharge will be applied to all tow bars sent back to us that have been purchased incorrectly and the customer has attepted to fit and we are unable to resell as new eg incomplete, damaged goods or repackaging. The customer is responsible for arranging all returns and costs

Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.

For further information go to https://www.dti.gov.uk/