Payment, Shipping & Returns

IMPORTANT INFORMATION

The buyer is responsible for inspecting external packaging for damage upon delivery and signing for or making sure delivery driver marks as damaged if this is the case, Towbars UK Sales will not accept liability for costs of missing or damage parts if accepted as OK

Towbars UK Sales will not accept liability if given instructions for an item to be left without signing for and accept no liability of missing or damage parts.

 

We do not ship outside of UK or send to freight forwarding services for overseas delivery, orders placed this way will be cancelled and refunded.

We do our best to ensure that orders are dispatched within 2 – 3 working days, in the event that you have not had your delivery within five working days please contact us.

Towbars UK are not responsible for late deliveries by the carrier once your parcel has been dispatched.

Any parcels that are delivered damaged or split boxes MUST be signed for as damaged or refuse your delivery, Towbars UK are not responsible for missing items and are unable to replace or refund any items that have been signed for as received in good condition.

 

Shipping costs are:

Sorry but we no longer ship to Jersey and Guernsey

£10 UK mainland (area surcharge may apply) Based on Delivery to the UK with exceptions shown below

£30 for Northern Ireland (depending on size and weight of towbar, you may be contacted after order placed and notified if extra payment is required)

£18 For Isle Of Wight (depending on size and weight of towbar, you may be contacted after order placed and notified if extra payment is required)

£18 For Isle Of Scilly (depending on size and weight of towbar, you may be contacted after order placed and notified if extra payment is required)

£30 Scotland postcode surcharge: HS, IV, ZE KW (depending on size and weight of towbar, you may be contacted after order placed and notified if extra payment is required)

£25 Scotland postcode surcharge AB31 to AB38, AB41 TO AB56, KA27-28, PA20 To PA49, PA60 to PA80, PH4 To PH50, HS (depending on size and weight of towbar, you may be contacted after order placed and notified if extra payment is required)

£35 IOM (depending on size and weight of towbar, you may be contacted after order placed and notified if extra payment is required)

Whilst we keep our stock prices as low as possible delivery rates are dictated by carriers who set the charges. We try to get the best possible rates and will continue to update our rates on a regular basis.

PAYMENT

Pay online with Credit/Debit Cards. Secure payments processed via Sagepay

Towbars UK do not hold or store any of your card details, we do not share any other details with other companies.

RETURNS 

The customer is responsible for arranging all returns and costs

Returns are accepted provided that you notify us with email within 14 days of receipt and another 14 days to return the item, items must be in the new condition that they were supplied and in all original packaging 

We will not refund items that the customer has damaged or tried to fit before you decide you have ordered the incorrect bar or no longer want it.

PLEASE CHECK YOU HAVE THE CORRECT ITEM BEFORE OPENING OR TRYING TO FIT

Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.

For further information go to https://www.dti.gov.uk/